Return Policy
Your satisfaction is our top priority. If you receive a defective product or need to return an item due to an incorrect purchase, we provide a clear and straightforward return policy. Please read the following carefully to ensure you understand our processes and requirements.
Return Requirements
Eligibility for Return: To request a return, the item must be in the same condition as when you received it, unworn or unused, with tags and in original packaging. You must provide a receipt or proof of purchase.
-Defective Items: If you receive a defective item, you must contact us within 30 days of receiving the product. If you do not contact us within this timeframe, we will be unable to process a replacement or refund request.
Original Condition: All returned items must be in their original condition, including all accessories, manuals, and original packaging.
-Shipping Costs Responsibility: Original shipping and handling fees are non-refundable. Return shipping costs are the responsibility of the consumer, with specific costs determined by the shipping carrier. If the item is damaged or incorrect due to our fault, the consumer will not be responsible for the return shipping costs.
Return Process
1. Initiate a Return To request a return, please contact our customer service team via email within 7 days of receiving the item at: carbbcolord@outlook.com
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2. Provide Information: Include your order number, photos of the item in question, and the reason for the return.
3. Return the Item: If your return request is approved, we will send you a return label and detailed return instructions. Please ensure the item is well-packaged to avoid damage during shipping.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If you find that an item is defective, damaged, or incorrect, please contact us promptly so we can assess and resolve the issue. If it is confirmed that there is a problem with the item, we will cover the return shipping cost and send you a replacement within 48 hours.
Non-Returnable Products
The following items are non-returnable:
- Perishable goods (such as food, flowers)
- Customized or personalized items (such as special orders)
- Used or damaged items
- Personal care products (such as beauty items)
- Second-hand products (including refill machines)
- Promotional items or gift cards
Refund Processing
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be processed automatically back to your original payment method. Please note that your bank or credit card company may take some time to process and display the refund.
If you have any questions regarding returns, please feel free to contact us via email at:
carbbcolord@outlook.com.
Thank you for your support and understanding of Carbcolords!