Return, Refund & Order Cancellation Policy
Return, Refund & Order Cancellation Policy
Your satisfaction is our top priority. If you receive a defective product, need to return an item, or wish to cancel an order, our policy is designed to be simple and transparent. Please review the following before making a request.
📦 Return Address
KC1391019 + MXJ, 6015 Randolph St, Unit B, Commerce, CA 90040, USA
🔄 Order Cancellation
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Cancellation Window: You may request to cancel your order within 24 hours of purchase.
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Before Shipment: If the cancellation request is submitted before the order has shipped, and within the allowed timeframe, the order will be fully canceled and refunded.
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After Shipment: Once your order has been shipped, it cannot be canceled. In this case, you may request a return following the return policy below.
Order Processing & Shipping Time
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Orders are typically processed and shipped within 2–3 business days.
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Delivery time is usually 5–7 business days after shipment.
✅ Return Eligibility
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Condition: Items must be unused, unworn, with original tags, accessories, manuals, and packaging.
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Proof of Purchase: A receipt or order confirmation is required.
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Defective Items: Contact us within 30 days of delivery. Requests made after this period cannot be processed.
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Shipping Costs:
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If the return is due to customer reasons (e.g., wrong purchase, no longer needed), the customer is responsible for return shipping costs.
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If the return is due to our error (e.g., damaged, defective, or incorrect product), we will cover return shipping.
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📬 How to Return
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Contact Us: Email our support team at support@carbcolords.com within 7 days of receiving your order.
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Provide Details: Include your order number, photos of the item, and the reason for the return.
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Return Approval: If approved, we’ll provide a prepaid return label (if applicable) and instructions. Please ensure the item is securely packaged.
🛠Damaged or Incorrect Items
Inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us promptly. Once confirmed, we will cover the return shipping and ship a replacement within 48 hours.
🚫 Non-Returnable Items
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Perishable goods (e.g., food, flowers)
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Customized or personalized items
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Used or damaged items not caused by us
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Personal care products (e.g., beauty items)
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Second-hand products (including refill machines)
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Promotional items or gift cards
💳 Refunds
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After receiving and inspecting your return, we will notify you of the approval status.
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Approved refunds will be issued to your original payment method.
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Please allow additional time for your bank or credit card provider to process and post the refund.
💌 For any questions, please contact us at: support@carbcolords.com
✨ Thank you for choosing Carbcolords — we truly value your trust and support!