Shipping Policy
At Carbcolords, we strive to ensure that your shopping experience is as seamless as possible. Below are the details of our shipping policies to keep you informed.
1. Shipping Time
- Standard Shipping: Typically, packages are delivered within **7 to 14 business days**. The exact delivery time may vary based on the destination and logistics circumstances.
- Shipping Methods**: Our default shipping methods include DHL Expressor FedEx Express**, ensuring prompt and reliable service.
- **Separate Shipments**: If your order includes both machines and consumables (like ink or powder), please note that these items will be shipped separately due to transportation regulations, which may result in different delivery times.
2. Shipping Fees
- Free Shipping: We offer **free shipping** on all orders to most countries.
- Remote Areas: For customers in remote locations, such as certain regions in Africa and Latin America, additional shipping costs may apply. The exact fees will be displayed during checkout.
3. Taxes and Import Duties
- Import Tax and VAT: Please be aware that import taxes and VAT are not included in the product prices. These may apply upon arrival in your country.
- Local Warehouse Shipping: For orders shipped directly from our local warehouses, taxes/GST are generally pre-paid by Carbcolords, eliminating unexpected costs.
- **Factory Shipping**: While we make every effort to pre-pay taxes for our customers, specific countries may require customers to pay import taxes. Please refer to the list below for tax responsibilities:
- Tax Paid by Carbcolords: United States, Canada, United Kingdom
- Tax Paid by Customer: European Union, Australia, and other countries
- For any questions regarding customs clearance or assistance with minimizing tax burdens, please contact our customer service team.
4. Packaging Standards
- Careful Packaging:
- Our printers are shipped fully assembled, including the printer stand, print heads, and ink systems, to ensure they arrive safely and ready to use.
- Each machine is meticulously packaged in a **wooden box**, protected by multiple layers of transparent plastic film and foam filling to prevent damage during transit.
- Some models may include a **pallet** for improved stability and ease of transportation.
5. Shipping Delay Notices
- Holiday Adjustments:
- Please be advised that during holiday seasons, shipping schedules may be adjusted. For instance, due to the Chinese New Year celebrations, orders may experience delays. Deliveries to the United States will proceed as normal, while other regions will experience a shipping pause, resuming on **February 5th**. Estimated deliveries may take approximately **15 days longer** than the standard timeline.
- We appreciate your understanding and patience during these festive periods.
6. Customer Support
If you have any questions regarding your order, shipping methods, or any special requests regarding packaging, please do not hesitate to contact our dedicated customer service team.
- Email:carbbcolord@outlook.com
- Support Hours: Available 24/7
Thank you for choosing Carbcolords! We look forward to serving you