Warranty
Warranty & Support Policy
At Carbcolords, we stand behind the quality of our DTF equipment and want you to print with confidence. This policy explains our limited warranty coverage, exclusions, and support process.
Standard Limited Warranty
Carbcolords provides a 12-month limited warranty from the shipment date for eligible electronic and mechanical components under normal use.
- Covered components may include the mainboard, motors, sensors, and other eligible electronic or mechanical parts.
- Coverage applies to confirmed defects in materials or workmanship.
- Remote setup assistance and technical diagnosis are included.
Product Issues Within 30 Days
If a product defect is discovered within 30 calendar days of delivery, contact us promptly for technical diagnosis.
Depending on the confirmed issue, Carbcolords may provide troubleshooting, repair, replacement, or authorize a return under our Return and Refund Policy .
Limitations & Exclusions
- Consumables and normal wear parts—including printheads, capping stations, wipers, inks, films, and powders—are not covered, except when confirmed dead on arrival and reported within 7 days of delivery.
- Damage caused by improper installation, misuse, accidents, insufficient maintenance, or unauthorized modifications is not covered.
- Problems caused by failure to follow the supplied setup, operating, cleaning, or maintenance instructions are not covered.
- Damage occurring during a customer return because the equipment was not packed securely or in its original protective packaging is not covered.
How to Claim Warranty
- Provide your Carbcolords order number and product serial number.
- Describe the problem and include clear photos or videos.
- Complete reasonable remote diagnostic steps requested by our support team.
- Do not return equipment or parts until you receive return authorization and instructions from Carbcolords.
Email: support@carbcolords.com
We aim to respond within 1–2 business days.
Warranty Resolution
After diagnosis, Carbcolords will determine whether the confirmed warranty issue is eligible for:
- Remote troubleshooting or adjustment
- Repair of an eligible component
- Replacement of an eligible defective component
- Another appropriate resolution confirmed in writing
Any required return or shipping instructions will be provided by our support team before the item is sent.
After-Warranty Support
- Remote diagnostics and technical guidance
- Paid replacement parts, subject to availability
- Maintenance, color-management, and ICC profile guidance