Shipping policy

Carbcolords Shipping Policy

Last updated: July 15, 2026

Thank you for shopping with Carbcolords. This Shipping Policy explains our available shipping destinations, order-processing times, estimated delivery times, fulfillment locations, shipping charges, customs responsibilities, tracking procedures, and package-issue requirements.

Shipping availability, cost, and estimated delivery time may vary by product, destination, inventory location, package size, and carrier restrictions. The options available for your order will be shown during checkout.

1. Shipping Destinations

Carbcolords ships eligible products to destinations supported during checkout. Current market availability may include the United States, Canada, the United Kingdom, and other eligible destinations.

Not every product can be shipped to every destination. Printers, ovens, ink, powder, film, and replacement parts may have different shipping restrictions because of product size, inventory location, carrier rules, or transportation regulations.

If no shipping method appears after you enter your address at checkout, we are currently unable to ship the selected product to that destination. Please contact us before ordering if you need confirmation.

U.S. delivery limitations

Free or standard U.S. shipping generally applies only to eligible addresses within the contiguous United States unless otherwise stated.

Some products cannot be delivered to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • American Samoa
  • Guam
  • U.S. Virgin Islands
  • Northern Mariana Islands
  • Micronesia
  • Marshall Islands
  • Palau
  • APO, FPO, or DPO military addresses

Availability for remote or restricted destinations must be confirmed before ordering.

2. Fulfillment Locations

Carbcolords uses multiple fulfillment locations. Depending on the product and current inventory, an order may ship from:

  • A U.S. warehouse
  • A local or regional fulfillment warehouse
  • Our factory or another international fulfillment location

Select in-stock products may ship from our U.S. warehouse. Availability is shown on the applicable product page when possible.

Fulfillment location may change according to inventory levels, bundle configuration, product model, destination, and carrier availability. We do not guarantee that every product or every order will ship from a U.S. warehouse.

3. Order Processing Time

Most orders are processed within 1–3 business days after payment authorization, address verification, and inventory confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Additional processing time may be required for:

  • High-order-volume periods
  • Public holidays
  • Payment or identity verification
  • Address confirmation
  • Backordered or temporarily unavailable products
  • Large machines requiring reinforced packaging
  • Orders containing both machines and regulated consumables

Processing time is separate from delivery time. Delivery estimates begin after the carrier has received the package.

4. Estimated Delivery Time

Orders shipped from a U.S. warehouse

Estimated delivery is normally 3–7 business days after shipment.

Factory or international fulfillment orders

Estimated delivery is normally 7–14 business days after shipment.

International shipments may take longer because of customs clearance, remote-area delivery, local carrier transfer, weather, holidays, or other circumstances outside our control.

All delivery times are estimates and are not guaranteed. A quoted delivery estimate is not a guaranteed delivery date.

5. Shipping Methods and Carriers

Depending on the product, destination, and fulfillment location, orders may be shipped using:

  • UPS
  • FedEx
  • DHL
  • Another available regional or freight carrier

Carbcolords selects the carrier based on package size, product type, warehouse location, destination, service availability, and carrier restrictions.

Customers generally cannot choose a specific carrier unless an alternative arrangement is confirmed by Carbcolords before the order is placed.

6. Shipping Charges

Free standard shipping may be available for eligible products and destinations. Any applicable shipping charge will be displayed during checkout before payment is completed.

Additional shipping charges may apply to:

  • Remote areas
  • Oversized or overweight packages
  • Freight shipments
  • Restricted destinations
  • Special delivery requests
  • Address corrections or reshipments

If an additional charge is required after an order is reviewed, we will contact you before shipment.

7. Taxes, VAT, GST, Customs Duties, and Import Charges

Taxes, VAT, GST, customs duties, brokerage charges, and import fees vary by destination, product, fulfillment location, and shipping method.

Any taxes or duties collected directly by Carbcolords will be displayed during checkout or identified in the order confirmation.

Unless Carbcolords specifically confirms in writing that an order is shipped with duties and taxes prepaid, additional charges assessed by customs authorities, local governments, brokers, or carriers may be the customer's responsibility.

Carbcolords does not control customs assessments and cannot guarantee the amount of any tax, duty, VAT, GST, brokerage fee, or import charge.

Customers are responsible for checking local import requirements before placing an international order.

For questions about the planned shipping method or available customs documentation, contact us before ordering.

8. Machines and Consumables May Ship Separately

Machines, ovens, ink, powder, film, accessories, and replacement parts may be shipped in separate packages.

This may occur because of:

  • Different inventory locations
  • Carrier restrictions
  • Transportation regulations
  • Package-size or weight limits
  • Different fulfillment times

Separate packages may have different tracking numbers, carriers, and delivery dates. Receiving one package does not necessarily mean that the remaining items are missing.

9. Packaging Standards

Packaging varies by product model, package size, destination, fulfillment location, and carrier requirements.

Depending on the product, packaging may include:

  • Protective foam
  • Reinforced cartons
  • Protective plastic wrapping
  • Wooden crates
  • Pallets
  • Internal supports and protective padding

Not every printer is shipped in the same type of packaging. Some machines may require setup, software installation, accessory installation, ink filling, inspection, or calibration after delivery.

Please keep the original packaging until you have inspected and tested the equipment.

10. Tracking Information

When an order ships, tracking information will normally be sent to the email address entered during checkout.

Tracking may take up to 24–48 hours to display movement after the carrier receives the package.

Orders shipped in multiple packages may receive separate tracking numbers at different times.

11. Address Changes and Order Cancellations

Customers are responsible for providing a complete and accurate shipping address.

To request an address change or order cancellation, contact us within 24 hours of placing the order.

We will try to accommodate the request, but changes and cancellations cannot be guaranteed after processing, packing, or shipment has begun.

Once a package has been transferred to the carrier, Carbcolords normally cannot change the delivery address.

12. Incorrect, Incomplete, or Undeliverable Addresses

Incorrect, incomplete, or undeliverable addresses may cause delays, failed delivery, package returns, or additional carrier charges.

Additional shipping costs caused by an incorrect address, refused package, failed delivery attempt, or customer-requested reshipment may be the customer's responsibility.

Please review your address, postal code, apartment or suite number, city, state or province, country, telephone number, and recipient name before completing checkout.

13. Delivery Delays

Delivery may be delayed by circumstances outside Carbcolords' reasonable control, including:

  • Severe weather
  • Public holidays
  • Carrier disruption
  • Customs clearance
  • Port congestion
  • Remote-area delivery
  • Incorrect or incomplete addresses
  • Government restrictions
  • Natural disasters
  • Labor disputes
  • Unexpected inventory or packaging issues

Temporary holiday schedules or service interruptions may be announced separately on our website. We do not keep expired temporary notices in this permanent Shipping Policy.

14. Damaged, Missing, or Incorrect Shipments

Inspect all packages and products promptly after delivery.

If a package arrives visibly damaged, contains the wrong product, or is missing an item, contact Carbcolords within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos of the internal packaging
  • Photos or video showing the product condition
  • A list of any missing or incorrect items

Do not discard the original packaging until the claim has been reviewed. The carrier or Carbcolords may require the packaging for an investigation.

15. Tracking Shows Delivered but the Package Is Missing

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check all entrances, porches, garages, mailrooms, and safe locations.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Review any delivery photo or carrier notice.
  4. Contact the shipping carrier for delivery details.
  5. Contact Carbcolords if the package still cannot be located.

Carbcolords will assist with eligible carrier investigations where possible. Investigation timelines and final carrier decisions are controlled by the shipping provider.

16. Refused and Unclaimed Shipments

If a customer refuses delivery or fails to collect a package, the carrier may return the shipment to Carbcolords or another fulfillment location.

Return shipping, storage, customs, brokerage, address-correction, and reshipment charges may be deducted from any eligible refund or charged to the customer, subject to the applicable refund policy and local law.

17. Contact Us

For questions about shipping, tracking, fulfillment location, customs documentation, or an existing order, contact:

Carbcolords Customer Support
Email: support@carbcolords.com

We aim to respond within 1–2 business days.

When contacting us about an existing order, include your order number, customer name, delivery address, and a brief description of your question.